Communication with insurers: a pandemic problem the vaccine won’t fix

During COVID-19, I have developed a special dislike for jazz. The dreaded phone call hold—upbeat music paired with frequent interruptions by a robotic voice assuring me that someone will be with me shortly—has become an all-too-familiar sound. Though customer service lines have experienced increasing automation levels for several decades, their inefficiencies have been set against […]

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Original Article Posted at : https://www.kevinmd.com/blog/2020/12/communication-with-insurers-a-pandemic-problem-the-vaccine-wont-fix.html